seats, Proactive Support Plus, and 300 Fin AI Agent resolutions per month at no cost. The discount tapers over the second and third years: 50% off and 150 free Fin resolutions per month in Year 2, then 25% off and 75 free resolutions per month in Year 3. The 100% Year 1 discount also applies to usage-based costs for Email, Messages Sent, and additional seats. Fin AI outcomes beyond the monthly allowance, plus Phone, SMS, and outbound WhatsApp, are charged at list price. The program is gated by a partner referral. Eligibility is limited to startups at Series A or earlier, with fewer than 25 employees, that are not currently Intercom customers. Partners include VC firms, accelerators, banks, and community programs that have signed up to refer their portfolio.
Discount tapers across three years: 100% off in Year 1 with 300 free Fin resolutions per month; 50% off in Year 2 with 150 free resolutions per month; 25% off in Year 3 with 75 free resolutions per month. Discount does not apply to Fin AI Agent outcomes beyond the monthly allowance, Phone, SMS, or outbound WhatsApp, which are billed at list price.
